WARRANTY CONDITIONS
WARRANTY CONDITIONS
All PONYTAIL & CO articles are designed and produced with care. PONYTAIL & CO sets high quality standards for the production process and carries out regular checks to continuously guarantee the quality level.
Despite the fact that the quality level has our great attention, a product may unexpectedly be delivered to you that does not meet our requirements. On this page you will find the warranty period & warranty conditions of PONYTAIL & CO.
If you want to make use of the warranty, we ask you to contact PONYTAIL & CO as soon as possible via the email address info@ponytailandco.com Briefly explain your complaint and attach a photo of your jewelry and purchase receipt. We will assess your complaint as soon as possible and inform you whether the jewelry you have purchased falls within the warranty of PONTAIL & CO. If the article falls under the warranty and the article can be returned, the article and the gift packaging must be returned to us undamaged. It is best to use an air cushion envelope for this
WARRANTY TERM
The warranty period for the jewelry in the color silver applies up to 6 months after purchase of your jewelry. The warranty period for jewelry with a plating such as gold and rose gold applies up to 3 months after purchasing your jewelry.
Your complaint will only be dealt with if you can submit the purchase receipt belonging to the jewelry.
THE FOLLOWING COMPLAINTS ARE WITHIN OUR 6 MONTHS WARRANTY TERM
- A broken element in a piece of jewelry
- A lost gem in a piece of jewelry
- A defective closure
THE FOLLOWING COMPLAINTS ARE OUTSIDE OUR 6 MONTHS WARRANTY PERIOD
- A product that has been repaired by a third party
- A product that shows extreme wear and tear such as scratches, discoloration, dents and damage to the surface due to care and cleaning.
- Extreme damage to the surface by skin acids
- Stolen or lost products
