WARRANTY TERMS

All articles from PONYTAIL & CO are carefully designed and produced. PONYTAIL & CO sets high quality standards for the production process and regularly carries out checks to ensure the quality level continuously.

Despite the fact that the quality level has our great attention, a product may unexpectedly be delivered to you that does not meet our requirements. On this page you will find the guarantee period & guarantee conditions of PONYTAIL & CO.

If you want to make use of the guarantee, we ask you to contact PONYTAIL & CO as soon as possible via the email address info@ponytailandco.com Briefly explain your complaint and attach a photo of your jewelery and purchase receipt as an attachment toe. We will assess your complaint as soon as possible and inform you whether the jewel you have bought falls within the guarantee of PONTAIL & CO. If the article falls under the guarantee conditions and the article can be returned, the item and the gift packaging must come to us undamaged. It is best to use an air cushion envelope

 

WARRANTY TERM

The warranty period for the jewelery in the color silver applies up to 6 months after the purchase of your jewel. The warranty period for jewelery with a plating such as gold and rose gold is valid until 3 months after the purchase of your jewelery.

Your complaint will only be dealt with if you can present the purchase of a voucher belonging to the jewelry.

 

THE FOLLOWING COMPLAINTS COME WITHIN OUR 6-MONTH WARRANTY PERIOD

  • A broken element in a jewel
  • A lost (noble) gem in a jewel
  • A defective closure

 

THE FOLLOWING COMPLAINTS EXCEED OUR 6-MONTH WARRANTY PERIOD

  • A product that has been repaired by third parties
  • A product that exhibits extreme wear and tear such as scratches, discolouration, dents and deterioration of the surface due to care and cleaning.
  • Extreme damage to the surface due to skin acids
  • Stolen or lost products
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